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Journey Strategy and Analytics

First up, we’ve made some upgrades There have been a number of changes to the Journey Editor that make it easier to measure and share your customer journeys.

  • You can now visualize metrics overlaid on the customer journey map, making it easier to correlate your key performance indicators with steps along the journey. 
  • You can drill in to these metrics over time, with 1-minute, 5-minute, up to 1-day levels of aggregation. We see this This as a big step forward in our approach to analytics for the customer journey age.
  • You Journey maps can now export your journey maps be exported as PDF or PNG files for embedding in other documents or sharing with stakeholders, including custom branding.

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We’ve upgraded and standardized our scripting capabilities .

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in the JavaScript Node:

  • There has been an upgarde to Node.js 6 across the board, which is significantly faster and supports a vast array of modern JavaScript language features ("ES6"). 
  • We’ve The JavaScript Node now also has pre-packaged libraries for commonly used functions, like date
    • Date and time manipulation (“moment”)
    , user
    • User agent parsing and device detection (“ua-parser-js”)
    , and
    • ID generation (“uuid”)
    . We've also included a
    • A toolkit of common utilities that make working with common data structures much much easier ("lodash")

Performance Improvements

We’ve made even more There have been a number of significant performance improvements across the board:

  • Databases and queues are by far our most commonly used integrations. We have drastically reduced Connection caching has been introduced that drastically reduces transaction times and increased increases throughput, on average 3-5X, including API and web tracking graphs.

  • Intelligent use of caching and compression has reduced the user interface load times and increased UI responsiveness overall.

  • Changes to the API HTTP headers and server-side configuration has reduced the number of requests, speeding up page loads and customer experience.

Other usability improvements

  • Reorder It is now possible to reorder columns in decision tables Tag tables - there is a shift-left and shift-right button on each decision 
  • The ability to tag environments and engine groups, filter by tags
  • View The log of deployment events, including starts, stops, and errors Only log / alert on deployment state degradation > 1 minuteis now visible to administrators on the Deployment tab 
  • To manage the number of alerts raised deployment state degradation must last longer than one minute for an alert to be raised. This means that simple restarts are not alerted. These often happen if a Kitewheel engine is recycled in the pool. 
  • Default edit lock notification to closed for locking user 

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