Xponent Journey Hub December 2023 (23.3) Release Notes

Overview:

Xponent’s Segment Creation and Analysis feature empowers you to create and monitor a subset of profiles based on their behavior. For example, you can create a segment for profiles with submitted email addresses or another for those who have made a single purchase or visited a form submit page (based on defined journey steps and interactions).

Segments allow you to isolate and analyze those specific subsets of data to respond to specific trends within your business, such as launching a re-marketing campaign focused on retaining profiles who have only once been purchased. Segment creation and analysis rely on the data collected from the Xponent Data Model and are accessible under the Analytics tab of the Journey Hub. If you would like to enable analytics for your project, please contact your Customer Success team.

Segment Builder:

• The Segment Builder empowers users to create segments tailored to their project by utilizing data captured in the Xponent Data Model.

• Users can precisely define segments using Criteria, providing flexibility in segment customization.

• Ensure the consistency and accuracy of segment formation by adhering to the defined segment rules during the creation process.

• The Segment Builder facilitates real-time calculation of segment size in the creation process.

Segment List:

• The Segment List provides a centralized repository, offering a comprehensive inventory of all segments created for a project using the Segment Builder.

• Users can seamlessly view and filter the Segment List, enabling efficient management and navigation through the various segments associated with their project.

• The Segment List allows users to delete segments as needed, providing flexibility in managing the list to align with project requirements.

• While the Segment List allows viewing, filtering, and deletion, it intentionally restricts editing capabilities to maintain the integrity and consistency of segmented data.

Fingerprint event tracking: Removed option to configure fingerprint tracking on the Hub UI.

Continuous Improvement:

• Rate limiting: Enhance Job Processors to track how many times an execution of a deployed graph times out. If a deployment continually times out, the listeners set the graph to a critical state, record the information, and pause the listening to avoid overwhelming resources.

• Node-level timeouts: Introducing timeouts at the node level, supplementing the existing timeouts at the graph level. Previously, timeouts were confined to the graph level only. For this release, node-level timeouts will be set to the maximum execution job duration. This change is designed to enhance user visibility and diagnostics. While the introduction of node-level timeouts is not expected to increase the occurrence of timeouts immediately, it allows users to pinpoint nodes that may take longer than usual to execute. An error code will be recorded when a node-level timeout occurs, providing users with insights into potential performance bottlenecks.

  Graph-level timeouts will remain in place as a crucial safeguard against the execution of transactions that may excessively consume resources. As an additional improvement, the retry mechanism has been removed to streamline error-handling processes and ensure a more robust and predictable system behavior.

• Sleep time for database listener: Introduced a sleep time when the time to run a database listener exceeds the listener interval on a database adapter.

• Safeguards to Manage Deployed Graph Dependencies: When attempting to delete an organization with deployed graphs, users will receive an error notification with the message "This organization has deployed graphs and cannot be deleted."

• Data store enhancements: Increasing scalability of JDA provisioning and Improvements to the ETL process.

• Enhanced internal graph error logging: Provide additional information on graph errors to Xponent support teams to enable them to better help customers in troubleshooting.

Bug Fixes

KIT-5716: Fixed the issue preventing users from opening analytics tabs.

KIT-10341: Fixed the issue of incorrectly displaying SOAP connection headers by splitting characters when restoring connection details from the version. Now, headers are rendered correctly without incorrect character splitting.

KIT 10813: Fixed the broken links for "Contact the Help Desk" and Xponent Documentation, ensuring users can access support and documentation resources seamlessly.

KIT 11473: Fixed the broken link to the Path Regex documentation, enabling users to access accurate and functional documentation.

KIT-11662: Fixed the Docker Build and Push failure for "hub" caused by an outdated version of Docker.

KIT-11534: Fixed the issue with the database connector that was causing an inability to connect.

KIT–10855 – Fixed issue with split test node that was resetting after running a test where the winner was chosen, even if the ‘New Test on Display’ was not checked.