Overview

The October 2019 release introduces a new feature called Journey Steps, the ability to integrate your customized performance dashboard into the Hub and bug fixes. 

...

• Journey Steps can now be created with outcomes (positive, neutral, negative) defined in the Journey tab 
• Integration between Journey Maps and Graphs is made more seamless than ever before improved through Journey Steps Steps appearing in both parts of the hub
• Graphs and Journey Maps can now be associated with specific Journey Steps to ensure main points of interest to a business are captured in project execution 
• With this release, past default journey "steps" in the journey map will now be re-named to "node" to avoid confusion and to align with graph nomenclature

Kitewheel Identity Manager

• Simplifies the existing workflow The Kitewheel Identity Manager introduces an integrated profile store, journey step and interaction database into the Kitewheel Hub
• This simplifies existing workflows by automatically storing the values associated with a customer into the database and serves as the main source of building the customer profile
• EThis eliminates past manual consolidation of customer profiles and enabling via automated profile collapsing against matching identities and enables granular visibility into a customer's journey performance
• Stores customer profile The Kitewheel Identity Manager stores customer profiles, journey steps and interactions via: 
  • Update Profile Node
    • Merging (or collapsing) one or more profiles in the profile store and returning a single profile
  • Interaction Type
    • Saves the details of the current interaction to the Kitewheel Profile Store via the Save Interaction Node 
  • Identifier Type
    • Provides a way for you to identify and manage your customer profile

Performance Dashboard 

• Provide a custom view into project goals and KPI’sThis can now be integrated into the Hub and KPI’s that include customer and project specific information that is not included in Journey Discovery Analytics
• Performance Dashboards are integrated into the hub to provide immediate data critical to your business 
• Please see your Customer Success Manager or Support team for more information on how to set this up specify and access reports 

Minor Feature Updates

KIT-3510: Improve Error Logging in the Engine

• Addressed how errors are logged on the backend to remove clutter. This update will not change how front-end, user facing error logs are shown but opens up a number of future developments. 

Bug Fixes 

KIT-2823: Update Copyright year on Kitewheel Email

...