Overview

The October 2019 release introduces a new feature called Journey Steps, the ability to integrate your customized performance dashboard into the Hub and bug fixes.

New Features

Journey Steps

Journey Steps can now be created with outcomes (positive, neutral, negative) defined in the Journey tab
Integration between Journey Maps and Graphs is improved through Journey Steps appearing in both parts of the hub
Graphs and Journey Maps can now be associated with specific Journey Steps to ensure main points of interest to a business are captured in project execution
With this release, past default journey "steps" in the journey map will now be re-named to "node" to avoid confusion and to align with graph nomenclature

Kitewheel ID Manager

The Kitewheel ID Manager introduces an integrated profile store, journey step and interaction database into the Kitewheel Hub
This simplifies existing workflows by automatically storing the values associated with a customer into the database and serves as the main source of building the customer profile
This eliminates manual consolidation of customer profiles via automated profile collapsing against matching identities and enables granular visibility into a customer's journey performance
The Kitewheel Identity Manager stores customer profiles, journey steps and interactions via:
- Update Profile Node
  - Merging (or collapsing) one or more profiles in the profile store and returning a single profile
- Interaction Type
  - Saves the details of the current interaction to the Kitewheel Profile Store via the Save Interaction Node
- Identifier Type
  - Provides a way for you to identify and manage your customer profile

Performance Dashboard

Provide a custom view into project goals and KPI’s that include customer and project specific information that is not included in Journey Discovery Analytics
Performance Dashboards are integrated into the hub to provide immediate data critical to your business
Please see your Customer Success Manager or Support team for more information on how to specify and access reports

Minor Feature Updates

KIT-3510: Improve Error Logging in the Engine

Addressed how errors are logged on the backend to remove clutter. This update will not change how front-end, user facing error logs are shown but opens up a number of future developments.

Bug Fixes

KIT-2823: Update Copyright year on Kitewheel Email

KIT-2535: Documentation Link for "Analytics" in Project Settings is Not Working

Documentation Updates

Loop Nodes

Clarified loop node use cases

Web Tracking

Documentation around how to ensure successful web tracking event when using it as a part of Google Tag Manager
Clarified how the "dropdown" attribute works in the web tracking event

Deployment

Documentation around the feature of Multiple Listeners and best practices

Database Write Adaptor

Added in an additional validation warning

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