Overview

The October 2019 release introduces a new feature called Journey Steps, the ability to integrate your customized performance dashboard into the Hub and bug fixes. 

New Features

Journey Steps

• Journey Steps can now be created with outcomes (positive, neutral, negative) defined in the Journey tab 
• Integration between Journey Maps and Graphs is improved through Journey Steps appearing in both parts of the hub
• Graphs and Journey Maps can now be associated with specific Journey Steps to ensure main points of interest to a business are captured in project execution 
• With this release, past default journey "steps" in the journey map will now be re-named to "node" to avoid confusion and to align with graph nomenclature

Kitewheel ID Manager

• The Kitewheel ID Manager introduces an integrated profile store, journey step and interaction database into the Kitewheel Hub
• This simplifies existing workflows by automatically storing the values associated with a customer into the database and serves as the main source of building the customer profile
• This eliminates manual consolidation of customer profiles via automated profile collapsing against matching identities and enables granular visibility into a customer's journey performance
• The Kitewheel Identity Manager stores customer profiles, journey steps and interactions via: 
  • Update Profile Node
    • Merging (or collapsing) one or more profiles in the profile store and returning a single profile
  • Interaction Type
    • Saves the details of the current interaction to the Kitewheel Profile Store via the Save Interaction Node 
  • Identifier Type
    • Provides a way for you to identify and manage your customer profile

Performance Dashboard 

• Provide a custom view into project goals and KPI’s that include customer and project specific information that is not included in Journey Discovery Analytics
• Performance Dashboards are integrated into the hub to provide immediate data critical to your business 
• Please see your Customer Success Manager or Support team for more information on how to specify and access reports 

Minor Feature Updates

KIT-3510: Improve Error Logging in the Engine

• Addressed how errors are logged on the backend to remove clutter. This update will not change how front-end, user facing error logs are shown but opens up a number of future developments. 

Bug Fixes 

KIT-2823: Update Copyright year on Kitewheel Email

KIT-2535: Documentation Link for "Analytics" in Project Settings is Not Working

Documentation Updates

Loop Nodes

• Clarified loop node use cases 

Web Tracking

• Documentation around how to ensure successful web tracking event when using it as a part of Google Tag Manager 
• Clarified how the "dropdown" attribute works in the web tracking event 

Deployment 

• Documentation around the feature of Multiple Listeners and best practices 

Database Write Adaptor

• Added in an additional validation warning